Privacy Policy
Effective Date: February 10, 2024
Introduction
This Privacy Policy explains how Rivansh.co ("Website", "we", "us", or "our") collects, uses, discloses, and protects your personal information ("Personal Information") when you access or use our website and services.
We are committed to safeguarding your privacy and ensuring compliance with applicable data protection laws including the Digital Personal Data Protection Act, 2023 (India).
1. Information We Collect
a) Contact Information
- Name
- Email address
- Phone number
- Billing and shipping address
b) Payment Information
Payments are processed through secure third-party payment gateways. We do not store full card details. Payment providers may collect necessary financial information as per their privacy policies.
c) Usage Data
- Pages visited
- Links clicked
- Time spent on pages
- Referring websites
d) Device Information
- IP address
- Browser type
- Operating system
- Device identifiers
2. How We Use Your Information
- To process orders and provide services
- To improve website functionality and customer experience
- To send order updates and policy notifications
- To respond to inquiries and support requests
- For fraud prevention and security monitoring
- For marketing communications (only with your consent)
3. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to enhance user experience, analyze website traffic, and run advertising campaigns (including Meta and Google Ads).
You may disable cookies through your browser settings; however, some features of the website may not function properly.
4. Sharing of Information
We may share your information with:
- Service Providers: Hosting providers, payment gateways, courier partners, analytics services.
- Legal Authorities: If required by law, court order, or government request.
- Business Protection: To protect our rights, users, or prevent fraud.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, accounting, or reporting obligations.
6. Data Security
We implement reasonable technical and organizational safeguards to protect your data. However, no method of transmission over the internet is 100% secure.
7. International Transfers
Your information may be processed or stored outside India through trusted third-party service providers. By using our website, you consent to such transfers in accordance with applicable laws.
8. Your Rights (For Indian Users)
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of personal data
- Withdraw consent at any time
- Nominate another individual to exercise rights in case of incapacity
- Grievance redressal
9. Children’s Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact & Grievance Officer
If you have questions or wish to exercise your data rights, contact:
Email: support@rivansh.co
Website: www.rivansh.co
We will respond within a reasonable timeframe as required under applicable Indian law.