Rivansh FAQs: Silver, Gold, Diamonds & Custom Jewellery | Rivansh

Rivansh Knowledge Centre

Search our comprehensive library for direct answers regarding our products, custom design process, care guides, and company policies.

Ring Size 925 Silver Hallmark Shipping Custom Jewellery Cash Your Silver Returns Lab Diamonds Gold Warranty Gifts under ₹5,000

General Jewellery

What makes Rivansh jewellery different from other brands?

Rivansh combines structured 3D CAD design with hand-finishing by experienced artisans. We specialize in Lab Grown Diamonds and hallmarked precious metals, offering transparent e-commerce shopping across India.

Are your jewellery pieces handcrafted or machine-made?

We utilize a hybrid approach. Designs are cast using machinery to ensure structural precision, while stone setting, milgrain detailing, and polishing are executed manually by our jewellers.

Do you have a physical store I can visit?

Rivansh operates as a digital-first brand. We do not maintain traditional retail showrooms, but our Client Care Team provides dedicated support and virtual assistance.

Do you offer virtual consultations?

Yes. Our team is available for scheduled video calls to assist you with product selection, sizing inquiries, or outlining custom jewellery specifications.

What is the difference between fine jewellery and fashion jewellery?

Fine jewellery is manufactured using solid precious metals (such as 925 silver or gold) and genuine stones. Fashion jewellery relies on plated base metals like brass that degrade over time.

Are your diamonds ethically sourced?

Yes. We specialize in IGI-certified Lab Grown Diamonds, which share the exact physical properties of mined stones without the environmental impact of traditional extraction.

Do you use nickel in your alloys?

No. Rivansh maintains a strict zero-nickel policy. Our alloys are formulated with safe trace metals to minimize allergic responses.

What does the BIS hallmark signify?

The BIS hallmark is the official Indian standard certifying metal purity. Our gold and silver items carry microscopic hallmark stamps verifying their exact grade.

Do you provide authenticity certificates?

Every purchase includes a Rivansh Certificate of Authenticity, and eligible Lab Grown Diamonds include independent IGI grading reports.

How do I find my ring or bracelet size?

Refer to our digital Ring Size Guide for step-by-step instructions on measuring your finger or wrist accurately at home.

Can I request a non-standard size?

Yes. Because we manage our production line, we can accommodate custom sizing requests. Reach out to support before submitting your order.

Do you offer laser engraving?

Yes, precision laser engraving is available on select bands, rings, and corporate gifts for personal dates, initials, or coordinates.

How do I check product availability?

Our stock updates in real-time. Items ready for immediate dispatch are noted as in-stock, while custom pieces display estimated manufacturing windows.

Do you handle corporate gifting?

Yes, we partner with corporate clients for custom 999 silver coins, lapel pins, and executive gifts for festive seasons and corporate milestones.

How is my order packaged?

Orders are packed in our signature presentation box and placed inside a secure, tamper-evident shipping carton for safe transit.

What does your warranty cover?

Our warranty covers manufacturing defects. It does not cover accidental impact damage or normal wear-and-tear.

What should I do if my jewellery is damaged?

Contact our support team immediately. Avoid third-party repairs, as unauthorized modifications will void your warranty coverage.

Do you provide professional cleaning?

Yes, we provide maintenance services including professional ultrasonic cleaning, prong checks, and rhodium re-plating.

Can I insure my jewellery using your invoice?

Yes, your purchase invoice and certificates contain all necessary specifications required by third-party insurance providers.

Do you buy back old silver?

Yes, through our Cash Your Silver program, we evaluate customer silver assets based on real-time market rates.

925 Sterling Silver

What does 925 sterling silver mean?

It indicates that the metal is comprised of 92.5% pure silver combined with 7.5% hardening alloys (typically copper) to provide strength for daily jewellery wear.

Why isn't jewellery made from pure silver?

Pure 99.9% silver is exceptionally soft and malleable, meaning it would warp out of shape and fail to secure gemstones under normal daily conditions.

What is the difference between 925 and 999 silver?

999 silver is pure bullion used primarily for investment coins, whereas 925 sterling silver is alloyed specifically for structural durability in wearable items.

Is 925 sterling silver real silver?

Yes. It is the universally recognized legal and commercial standard for solid precious silver jewellery.

Why does sterling silver tarnish?

The copper content in 925 silver reacts naturally with sulfur compounds in the atmosphere, moisture, and individual skin chemistry, resulting in a surface layer of oxidation.

Does tarnishing indicate fake silver?

No. Natural oxidation is a characteristic property of authentic 925 sterling silver; plated fashion items or stainless steel do not oxidize this way.

How fast does silver tarnish?

Oxidation speed depends on your local humidity, exposure to chemical fumes, and skin acidity. Proper anti-tarnish storage slows this down significantly.

How do I prevent tarnish?

Store your pieces in airtight bags or velvet pouches when not wearing them, and wipe them down with a microfiber cloth after use.

What is rhodium plating on silver?

Rhodium is a precious platinum-group metal applied over silver to provide a bright white, highly reflective finish and extra scratch resistance.

Does rhodium plating wear off?

Over extended friction and time, rhodium plating can thin out. We offer professional re-plating services when needed.

Can I wear 925 silver every day?

Yes, it is built for daily wear. Regular contact with your skin's natural oils can actually help slow down surface tarnish.

Can I wear silver in the shower?

We recommend removing silver before showering to protect the finish from harsh soaps and hard water mineral deposits.

Can I wear silver in the pool?

No. Chlorine is highly reactive and will degrade silver alloys, causing structural damage and deep discoloration.

Does perfume affect silver?

Yes. The alcohol and chemical agents in perfumes accelerate tarnishing. Apply cosmetics first and let them dry before putting on jewellery.

Will sweat tarnish my silver?

Sweat contains salt and acids that can promote oxidation. Wipe your pieces clean after heavy physical activity.

Can silver turn my skin green?

Our nickel-free 925 sterling silver is designed to minimize skin reactions and should not normally discolor the skin. Individual body chemistry can vary.

Is sterling silver safe for sensitive skin?

Yes, our nickel-free alloy composition is formulated to be gentle and suitable for most sensitive skin types.

Does silver scratch easily?

Silver is relatively soft and can accumulate fine surface scratches over time, which can be polished out by our team.

Should I wear silver while working out?

We advise removing rings and bracelets during intense physical exercise or weightlifting to prevent bending or heavy scratching.

How do I clean tarnished silver?

Clean gently using warm water, a few drops of mild dish soap, and a soft-bristled baby toothbrush, then dry thoroughly with a microfiber cloth.

Can I use toothpaste to clean silver?

No. Toothpaste contains abrasive agents that will leave permanent micro-scratches on the polished metal surface.

Are chemical liquid dips safe?

We discourage harsh chemical dips as they strip protective platings and can damage stone settings.

Is baking soda safe for silver cleaning?

Only as a sparse last resort for plain items, as baking soda is mildly abrasive and can dull mirror finishes.

How should I store my silver?

Keep pieces sealed in anti-tarnish bags or individual pouches away from humid environments.

Is 925 silver a financial investment?

While silver holds intrinsic metal value, jewellery is primarily valued for its artistry. For direct commodity investing, explore our Silver Coins.

How can I test silver at home?

Home tests like magnets are imperfect. True verification requires professional hallmarking or metallurgical inspection.

Where is the hallmark located on silver items?

Hallmarks are discreetly stamped on inner ring bands, necklace clasps, or the reverse side of pendants.

Can 925 silver be used for engagement rings?

Yes, though for lifelong daily wear, many customers opt for our durable Gold Jewellery collection.

Can I mix silver and gold jewellery?

Yes, mixed-metal styling (silver and gold) is a popular modern fashion choice.

How do I untangle a silver chain?

Lay the chain flat, add a drop of oil to lubricate the knot, and tease the links apart using fine pins.

What is oxidized silver?

Oxidized silver is intentionally darkened using sulfur compounds to produce an antique, high-contrast finish.

Can I polish oxidized silver?

Aggressive polishing will remove the intentional dark patina, so use only a soft cloth on raised areas.

Can a snapped chain be repaired?

Most standard link chains can be soldered by our workshop team.

Do silver rings warp?

Thin rings can experience minor warping under heavy pressure over time; selecting robust thicknesses prevents this.

Does hand sanitizer affect silver?

Alcohol-based sanitizers can degrade rhodium coatings faster, so remove rings before applying sanitizer.

Gold Jewellery

What is the difference between 14K, 18K, and 22K gold?

Karats measure gold purity out of 24. 22K is 91.6% pure (softer, traditional), 18K is 75% pure (standard for fine jewellery), and 14K is 58.3% pure (highly durable for active wear).

Do you sell 24K gold jewellery?

No. 24K gold is 100% pure and too soft to securely hold diamonds or resist daily wear, so we focus exclusively on durable 14K and 18K alloys.

Why is 18K gold preferred for fine jewellery?

18K gold achieves an ideal balance between a rich, vibrant gold colour and the structural tensile strength needed for secure stone settings.

Is 14K gold better for daily wear?

Because it contains a higher proportion of strengthening alloys, 14K gold offers superior scratch resistance for items worn continuously.

Which gold karat is safest for diamond prongs?

Both 18K and 14K gold provide the necessary rigidity to keep diamond prongs tightly locked over time.

How is white gold produced?

Pure gold is alloyed with white metals like palladium and silver, then coated in rhodium to give it a bright mirror finish.

Does white gold require maintenance?

Over years of wear, rhodium plating can wear down to show the warm hue underneath, which can be easily re-plated by our team.

How is rose gold created?

Rose gold is alloyed with a higher ratio of copper, producing a distinctive, warm blush tone without requiring plating.

Does rose gold change colour?

No plating means the colour is permanent, though minor vintage patination can occur over decades.

Which gold colour is hardest?

Rose gold is typically the hardest due to the structural strength imparted by the copper alloy.

Is 18K white gold better than platinum?

Platinum is heavier and naturally white, but 18K white gold is more scratch-resistant and maintains a sharper polish.

Can I shower with gold jewellery?

We advise removing fine gold pieces before showering to prevent soap scum buildup and chemical exposure.

Does chlorine affect gold?

Yes, pool chlorine weakens gold alloys over time, making settings fragile. Always remove jewellery before swimming.

How do I clean gold at home?

Soak in warm, soapy water, scrub lightly with a soft brush, rinse, and dry with a microfiber towel.

Can I use toothpaste on gold?

Never. Toothpaste is abrasive and will scratch polished gold surfaces.

Does gold scratch?

Yes, all precious gold metals scratch under friction against harder materials; professional buffing restores the finish.

Is it safe to sleep in gold chains?

Removing gold chains before sleep prevents accidental pulling, knotting, or stretching.

What if my gold ring is bent?

Do not bend it back yourself; contact our team to have it professionally reformed on a steel mandrel.

Is gold jewellery an investment?

Gold jewellery carries manufacturing and design costs, making bullion a purer financial investment, though items retain solid scrap value.

Why does custom gold cost more?

Custom gold pieces require individual CAD engineering, mold creation, and manual casting work distinct from mass production.

Lab Grown Diamonds

What is a lab-grown diamond?

It is a real diamond cultivated in a controlled laboratory setting, sharing the exact carbon composition and optical traits of mined diamonds.

Are lab diamonds synthetic or fake?

They are 100% genuine diamonds with identical hardness and sparkle; their only difference is origin.

Are they the same as Cubic Zirconia?

No. CZ and moissanite are simulants with different chemical structures, whereas lab diamonds are pure carbon.

Do diamond testers register lab diamonds?

Yes, standard thermal and electrical diamond testers verify lab-grown diamonds as genuine.

Can a jeweller tell them apart visually?

No, visual identification is impossible without advanced spectroscopic laboratory machinery.

How are they manufactured?

They are grown using advanced CVD or HPHT technology that replicates natural mantle conditions.

Are Rivansh lab diamonds certified?

Yes, major stones include grading certificates from recognized authorities like the IGI.

Do they follow the 4Cs?

Yes, graded strictly on Cut, Colour, Clarity, and Carat weight.

Are they laser-inscribed?

Certified stones feature microscopic certificate numbers inscribed on the girdle.

Do they sparkle like mined diamonds?

Yes, their light refraction and brilliance are identical.

Will a lab diamond lose its sparkle?

Only if coated by surface oils or lotion; cleaning restores full brilliance.

Can they get cloudy?

No, their crystal structure is permanent and stable.

How durable are lab diamonds?

They rate 10 on the Mohs scale, matching mined diamonds for maximum hardness.

Why do they cost less than mined diamonds?

They avoid earth extraction costs and supply chain markups, offering greater value.

Are they conflict-free?

Yes, laboratory growth guarantees zero association with mining conflicts.

Custom Jewellery

How does the custom design process work?

We start with a consultation, develop sketches, build a 3D CAD model for your approval, and then execute manufacturing.

Can I provide reference photos?

Yes, inspiration images or sketches help our team align with your vision.

What is the turnaround time for custom orders?

Bespoke pieces typically require 3 to 5 weeks from CAD approval to delivery.

Do I approve a 3D CAD model?

Yes, production begins only after you formally sign off on the digital CAD renders.

Can I request CAD revisions?

Yes, standard design adjustments are accommodated during the CAD review stage.

What metals are available for custom orders?

We offer 925 sterling silver, 14K gold, and 18K gold in yellow, white, and rose variants.

Cash Your Silver

How does Cash Your Silver work?

You ship your silver items to our facility, our team inspects them, and we offer a valuation based on market rates for direct bank transfer.

Who pays for shipping the silver?

Customers manage and fund secure shipping to our evaluation address.

What silver items do you accept?

We accept solid 925 silver, 999 coins, utensils, and old jewellery, but not plated items.

What if I reject the offer?

If you decline our valuation, we securely ship your items back to you.

What KYC is required?

Valid PAN card, address proof, and matching bank details are required for legal payout compliance.

Rings

How do I choose an engagement ring?

Consider lifestyle durability needs, preferred metal tone, and diamond shape before balancing the 4Cs within your budget. Explore Silver Rings for Women.

Can sterling silver rings be resized?

Most solid silver rings can be resized, excluding full-eternity stone bands.

What should I do if my ring is loose?

Contact our support team to arrange a professional resizing for a secure, comfortable fit.

Necklaces

How do I choose the right necklace chain length?

Standard lengths range from 16 inches (resting at the collarbone) to 18–20 inches (falling slightly lower). Consider your neckline preference and layering style. Browse our Silver Necklaces for Women and Pendant Sets.

What is a choker necklace?

A choker measures around 14 to 16 inches, fitting closely around the base of the neck for traditional or modern wear.

Can I layer multiple necklaces without tangling?

Yes! Layering is popular; to prevent tangling, mix different chain lengths, weights, and textures (e.g., pairing a fine silver pendant with a necklace chain).

How do I store necklaces safely?

Hang individual necklaces on small hooks or lay them flat in velvet trays to prevent knots and chain kinks.

Bracelets & Bangles

How do I measure my wrist for a bracelet?

Wrap a flexible tape snugly around your wrist bone, note the measurement, and add 1 to 1.5 cm for a comfortable daily fit. Check out our Silver Bracelets for Women.

What is a tennis bracelet?

A tennis bracelet features a flexible, continuous line of symmetrically set lab-grown diamonds linked securely around the wrist.

Are bangles adjustable?

Rigid metal bangles are fixed-size, whereas cuff bracelets offer minor flexibility to slip over the wrist.

Earrings

Are lab-grown diamond stud earrings secure?

Yes, our earrings feature secure friction backs or screw-backs to ensure your precious lab-grown diamonds remain safely locked in place. Explore Silver Earrings for Women.

What earrings are best for sensitive earlobes?

Our nickel-free 925 sterling silver and 18K gold earrings are hypoallergenic and designed to prevent irritation on sensitive skin.

How do I clean diamond huggie earrings?

Soak in warm soapy water, brush gently around the hinge and stones with a soft toothbrush, rinse, and dry completely.

Chains

What is a curb chain?

A curb chain features flattened, interlocking links that lie completely flat against the skin, offering high durability and a sleek look. View options in our Men's Chain collection.

Which chain style is strongest for daily wear?

Curb, cable, and box chains are among the most robust and secure styles for hanging pendants or wearing standalone.

Anklets

How do I measure my ankle size?

Wrap a tape measure tightly around the narrowest part of your ankle, then add about 1 to 2 cm for comfortable movement. Browse Silver Anklets for Women.

Can I wear 925 silver anklets in water?

While silver resists pure water, prolonged exposure to harsh pool chemicals or ocean salt can accelerate tarnish, so we recommend removing anklets before swimming.

Do you offer traditional silver toe rings?

Yes, we offer a dedicated range of traditional and contemporary designs in our Women Toe Rings collection.

Men's Jewellery

What are popular jewellery choices for men?

Popular items include robust 925 silver curb chains, classic signet rings, minimalist wedding bands, and sleek unisex accessories.

Which chain thickness suits men best?

Men typically prefer bolder chain widths ranging from 3mm to 6mm depending on whether they wear the chain standalone or with a pendant.

Are men's rings sized differently?

No, ring sizing follows standard numerical scales, but men's bands generally range from size 18 to 23 in Indian sizing standards.

Can men wear sterling silver jewellery daily?

Yes, solid 925 sterling silver is highly durable and styled specifically for rugged daily office or casual wear.

Silver Coins

What is the purity of Rivansh silver coins?

Our investment and gifting silver coins, silver bars, and silver bricks are minted from 999 fine pure silver, guaranteeing maximum bullion value.

Do silver coins come in protective packaging?

Yes, every 999 silver coin is sealed in a tamper-proof protective blister pack to prevent tarnishing and preserve its pristine mirror finish.

Are silver coins a good gifting option for Diwali?

Pristine 999 silver coins are a traditional and highly valued cultural gift for auspicious occasions, weddings, and corporate festive gifting.

Gift Buying & Budget

What are the best jewellery gifts under ₹5,000?

Our curated selection under ₹5,000 includes minimalist 925 sterling silver stacking rings, delicate pendant chains, and silver gifting coins via Festive Gifting.

What are the best gift ideas under ₹10,000?

Under ₹10,000, you can explore elegant lab-grown diamond solitaire pendants, premium sterling silver bracelets, and versatile gold-plated designs.

What should I buy as an anniversary gift?

Classic anniversary and love pieces include lab-grown diamond stud earrings, eternity bands, or sophisticated tennis bracelets in gold or silver.

Do you offer gift wrapping?

Yes, all orders arrive in luxury presentation packaging suitable for direct gifting without needing extra wrapping.

What are ideal gifts for Raksha Bandhan or Diwali?

Traditional and modern silver coins, auspicious silver items, and festive gifting items make memorable presents. Explore our Wedding Blessings, Newborn Baby Shower, and Griha Pravesh Pooja collections for specific milestones.

Shipping & Delivery

What are your delivery timelines across India?

In-stock items typically arrive within 3 to 7 business days, while custom-crafted or made-to-order pieces require 3 to 5 weeks for manufacturing prior to dispatch.

Is shipping free?

We offer complimentary insured shipping on all prepaid orders across India.

Do you offer Cash on Delivery (COD)?

COD availability depends on your pin code and order value. For custom items, prepaid orders are mandatory.

How can I track my shipment?

Once dispatched, tracking details are sent via email and SMS.

Do you ship internationally?

Currently, Rivansh operates shipments exclusively across India. For special international requests, please contact our support team.

What happens if my package is delayed?

Transit delays can occasionally occur due to weather or regional holidays. If your tracking stalls, our team will coordinate directly with our logistics partners to locate your package.

Is signature required upon delivery?

Yes, due to the high-value nature of fine jewellery, our courier partners require a secure OTP or physical signature upon delivery.

Can I change my delivery address after shipping?

Once an order has been dispatched from our facility, redirecting the package is restricted for security reasons. Please contact support immediately if you notice an error.

Returns & Exchanges

What is your return policy?

We accept eligible returns on standard ready-to-wear items within a specified window, provided items are unworn and in original packaging.

Are custom items returnable?

Bespoke custom pieces are uniquely manufactured to your specifications and cannot be returned or exchanged.

How do I initiate a return?

Contact our support team with your order number to receive return instructions.

Who pays for return shipping?

Return shipping guidelines depend on the reason for the return; details are provided during authorization.

When will my refund be processed?

Refunds are initiated after our facility inspects the returned item, typically reflecting in your account within 5–7 business days.

Warranty & Repairs

What does the Rivansh warranty cover?

Our warranty covers structural manufacturing defects in metalwork and setting integrity.

How do I request a repair?

Reach out to support with photographs of the item to initiate a workshop evaluation.

Does warranty cover accidental loss of stones?

Accidental impacts or stone loss due to snagging are generally not covered, but our repair atelier can service damaged pieces for a nominal fee.

Can third-party jewellers repair my item?

No, taking your Rivansh jewellery to an outside jeweller immediately voids your warranty coverage.

Jewellery Care

How should I store my jewellery?

Store each piece individually in soft pouches or lined boxes to prevent scratching and oxidation. Consult tips in our Digital Ebook Guide.

Can I clean jewellery with ultrasonic machines?

Solid metal and diamond pieces tolerate ultrasonic cleaning well, but delicate gemstone settings require caution.

How often should I clean my fine jewellery?

A light gentle wash every few weeks keeps your pieces gleaming without causing wear.

Are harsh chemicals harmful to jewellery?

Yes, household bleaches and cleaning agents will corrode precious metal alloys permanently.

Still Have Questions?

Our dedicated support team is available to assist you with any further inquiries.

Contact Support